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How to Handle Negative Feedback in 6 Simple Steps
- Pause first; Don't react. No matter how negative the comment was, you have a choice in your reaction. Looking at it another time helps us to consider from a different perspective.
- Understand what the person's concerns are. Every feedback, whether negative or positive, comes from somewhere. Something you said or did made the person react this way. What is he/she concerned about? What are the key issues?
- Assess if the feedback is true. Evaluate the feedback objectively. Do you agree on the feedback? Is there any truth behind it, and would this be an alternate perspective you missed out originally?
- Reply to the person in kindness. Since the person took time to share his/her feedback with you, you should take time out to give a proper reply.
- Recognize receiving negative feedback is a positive thing. Ultimately, I see negative feedback as positive, because it shows there are people who want you to become better. Negative feedback also tells us our opportunities for growth.
- Learn from the feedback. There's always something to learn from every feedback. Ask yourself: What have I learned about myself? What have I learned about others? How can I improve?
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